From Data to Action: Field Service Mobility’s Impact on Productivity and Decision-Making

Field service businesses often have to engage in remote job locations which reduces the operational visibility. For manually operated field services, it means more travel costs for inspections and customer service requests to tackle on-the-job issues.

By investing in mobile-based Field service management (FSM) software, it is possible to make remote and real-time decisions with its mobile accessibility and GPS tools. Learn more on how you implementing mobile-based FSM software improves your service delivery execution, productivity, and customer satisfaction.

Key features to enable field service mobility for your business

When choosing a field service management software, you can enquire about the below features to enjoy mobility benefits:

1. Route tracking: it helps direct the workers to the shortest path to a job site that is free from traffic. It also re-routes based on actual traffic data to save travel time.
2. Checklists: create mobile-accessible job checklists, compliance protocols, and other job-related resources to help field service technicians upskill and execute on the go. 
3. Timesheet management: let your workers check in and check out via a mobile app. Approve time-off requests and track attendance instantly without office visits.
4. File sharing: enable your workers to share updates on work completed by sharing images, videos, or files remotely.
5. GPS tracking: Zuper, a field service management software, provides advanced tracking features like Geo-fencing to track worker movements and solve site thefts.

How does field service mobility improve workforce productivity?

With field service mobility, it is possible for your business to:

Provide real-time job updates

With real-time updates, your workers can quickly align to the latest job details on mobile It removes any requirement for visiting the job site or making frantic phone calls to provide urgent details. Workers can also update their managers for any urgent troubleshooting needs. Your business can also share the same job updates with clients, thus improving their customer experience.

On-demand access to resources

Field service technicians on training may require access to resources to learn and execute on the job. For example, they can retrieve equipment manuals for reference and DIY troubleshooting.

Performance monitoring and improvement

By analyzing the workforce’s performance, your business can promote technicians that do their job well. It is possible to design an incentive structure that makes them punctual, professional, and skilled in their service delivery.

Better reporting by the workforce

Documentation is important in field service to provide reports on work done. This helps businesses that have to face compliance and auditing in their industry. It also helps resolve any dispute by providing proof of work.

How does field service mobility enable real-time decision-making?

No customer likes delays in service delivery. Majorly such delays take place due to a lack of promptness in making decisions. Here’s how field service mobility improves your response time:

Access to data

Field service management software can track equipment performance when it is being used at a job site. In case of any malfunctions or unauthorized access, it can alert managers about the same to take action. Access to on-ground data about the job’s progress also helps make decisions to ensure project completion.

Upselling of services for improved profitability

By analyzing customer data, you can share notifications to your existing or new customers about complimentary services. You can also notify them via messages about discounts designed for local holidays or important events that may require your services.

For example, a cleaning service provider can nudge notifications during the Christmas season for revamping their commercial or residential spaces.

Optimization of routes

It is possible the decided route to the job site followed by the assigned worker may face traffic. In such cases, it is important to reroute before the worker reaches the traffic area. Since many technicians use maps on phones, it is important your software is capable of rerouting on time to quickly notify and share optimized routes.

Instant communication

Emergency cases require immediate contact with managers and workers to update on the situation. Time-off requests also need to be managed so that the office teams can replace the worker on time. Real-time communication ensures quick decisions are made so that the work doesn’t stop.

Know more about field service mobility with a free demo

Zuper is a field service management software that provides a robust mobile application for iOS and Android. Book a free demo with Zuper’s team, and we can showcase how our solutions can enable productivity and real-time decision-making.