Field service businesses often have to engage in remote job locations which reduces the operational visibility. For manually operated field services, it means more travel costs for inspections and customer service requests to tackle on-the-job issues.
By investing in mobile-based Field service management (FSM) software, it is possible to make remote and real-time decisions with its mobile accessibility and GPS tools. Learn more on how you implementing mobile-based FSM software improves your service delivery execution, productivity, and customer satisfaction.
When choosing a field service management software, you can enquire about the below features to enjoy mobility benefits:
With field service mobility, it is possible for your business to:
With real-time updates, your workers can quickly align to the latest job details on mobile It removes any requirement for visiting the job site or making frantic phone calls to provide urgent details. Workers can also update their managers for any urgent troubleshooting needs. Your business can also share the same job updates with clients, thus improving their customer experience.
Field service technicians on training may require access to resources to learn and execute on the job. For example, they can retrieve equipment manuals for reference and DIY troubleshooting.
By analyzing the workforce’s performance, your business can promote technicians that do their job well. It is possible to design an incentive structure that makes them punctual, professional, and skilled in their service delivery.
Documentation is important in field service to provide reports on work done. This helps businesses that have to face compliance and auditing in their industry. It also helps resolve any dispute by providing proof of work.
No customer likes delays in service delivery. Majorly such delays take place due to a lack of promptness in making decisions. Here’s how field service mobility improves your response time:
Field service management software can track equipment performance when it is being used at a job site. In case of any malfunctions or unauthorized access, it can alert managers about the same to take action. Access to on-ground data about the job’s progress also helps make decisions to ensure project completion.
By analyzing customer data, you can share notifications to your existing or new customers about complimentary services. You can also notify them via messages about discounts designed for local holidays or important events that may require your services.
For example, a cleaning service provider can nudge notifications during the Christmas season for revamping their commercial or residential spaces.
It is possible the decided route to the job site followed by the assigned worker may face traffic. In such cases, it is important to reroute before the worker reaches the traffic area. Since many technicians use maps on phones, it is important your software is capable of rerouting on time to quickly notify and share optimized routes.
Emergency cases require immediate contact with managers and workers to update on the situation. Time-off requests also need to be managed so that the office teams can replace the worker on time. Real-time communication ensures quick decisions are made so that the work doesn’t stop.
Zuper is a field service management software that provides a robust mobile application for iOS and Android. Book a free demo with Zuper’s team, and we can showcase how our solutions can enable productivity and real-time decision-making.